Privacy Policy

Blue Horizons Pools & Spas, Inc. (“Blue Horizons,” “we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website at www.bluehorizonspools.com, contact us for services, or communicate with us by phone, text, or email.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, address, email address, and phone number.
Project Information: Details about your pool, spa, or outdoor space related to the services you request.
Payment Information: Billing address and payment details processed through our secure payment partners.
Communications: Records of emails, text messages, or phone calls between you and our team.
Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Provide, schedule, and manage pool renovation, repair, and maintenance services.
Send quotes, proposals, invoices, and project updates.
Communicate with you via phone, email, or SMS/text message regarding your project or appointment.
Process payments and maintain billing records.
Respond to inquiries, questions, or service requests.
Improve our website and services.
Comply with legal and regulatory obligations.

3. SMS / Text Message Communications

If you provide your mobile phone number, you may receive text messages from Blue Horizons Pools & Spas regarding appointment confirmations, project updates, estimates, and service-related communications. Message frequency varies by project status.

Message and data rates may apply. You may opt out at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us directly at info@bluehorizonspools.com.

We do not share your phone number or opt-in data with third parties for their own marketing purposes.

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: Trusted vendors and software platforms (e.g., scheduling, CRM, payment processing) that help us operate our business. These parties are bound to handle your data securely.
Legal Compliance: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of company assets.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze site traffic. You can control cookie preferences through your browser settings. Note that disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with applicable laws. When information is no longer needed, we securely delete or anonymize it.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data, subject to legal obligations.
Opt out of marketing communications at any time.

To exercise these rights, please contact us at the information below.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Blue Horizons Pools & Spas, Inc.
130 Bomar Ct, Suite 210
Longwood, FL 32750
Phone: (407) 677-0539
Email: info@bluehorizonspools.com
Website: www.bluehorizonspools.com